Help – TAKECLOTHE

Buying

What size should I order?

Please refer to our size guide

What payment methods are accepted?

We accept all major credit cards, please see below

Can I pay via PayPal?

We temporary do not accept PayPal (May, 6 2016)

My credit card is not accepted. What’s wrong?

If your credit card was declined, please check the following

  • There are no spaces in your credit card number.
  • The delivery address is the same as the one associated with your credit card.
  • Your name appears exactly the same as on the card.

When will my order be shipped?

Your order will be shipped in 1-3 business days after it is placed.

How can I change my order?

You can change the recipient or ship to address before your order is shipped by sending an email to info@takeclothe.com.

Do you ship internationally?

Yes, we do. We offer free worldwide shipping on orders over $20. You can read more about our shipping terms here.

 

Delivery

How can I track my order?

You can track your order by entering the tracking number provided to you here.

When will my order arrive?

Your order will arrive within 2-3 weeks after it was placed. You can read more about our shipping terms here.

The delivery takes longer than expected. What’s wrong?

On the very rare occasions, the delivery may take longer than the stated standard shipping time due to the customs formalities. Please send an email to info@takeclothe.com if the delivery takes longer than 45 days.

Can I change my order after it was shipped?

No, you can’t make any amendments into your order after it was shipped.

Not all of the items from my order arrived. What’s wrong?

Sometimes we send partial shipments to expedite the delivery process. Don’t worry, all the missing items will arrive shortly.

 

Returns

Can I return my order?

Sure, you have 60 days for returning your order. Learn how to do it here.

When will I receive my refund?

The refund is issued within 35 days after we receive the items you sent to us.

What’s your return policy?

Returns are free within 30 days after you placed the order.

There are only 3 simple rules for order returns:

  1. Return should be made within 60 days after you placed the order.
  2. The returned items should be unused with the original tags attached.
  3. You should send your items in the original packaging which must be in the original condition.

 

If you still have questions, please Contact us.